Food Safety & Allergen Information
Food Safety & Allergen Information ⭐
Your safety is our highest priority
🏅 5-Star Food Hygiene Rating
Hai Chocolate holds a 5-Star Food Hygiene Rating — the highest standard awarded by the Food Standards Agency (FSA). Our Oxford kitchen is regularly inspected and fully compliant with all UK food safety regulations.
⚠️ Allergen Information
All our products are handmade in a kitchen that handles the following allergens. Please read carefully before ordering:
| Allergen | Present in Kitchen | Notes |
|---|---|---|
| Milk | ✅ Yes | Present in all Belgian chocolate bases |
| Soya | ✅ Yes | Present in Belgian chocolate (lecithin) |
| Nuts (Tree Nuts) | ✅ Yes | Hazelnuts, cashews used in some products |
| Gluten / Wheat | ✅ Yes | Biscuit-based toppings in some products |
| Eggs | ✅ Yes | Handled in kitchen environment |
| Peanuts | ⚠️ May contain | Cross-contamination possible |
⚠️ Important Notice
Our products are made in a kitchen that handles milk, soya, nuts, gluten, and eggs. While we take every precaution to prevent cross-contamination, we cannot guarantee that our products are completely free from any allergen.
If you have a severe allergy, please do not order our products. If you have a mild intolerance or specific query, please contact us before ordering at info@haichocolate.co.uk.
📦 Storage & Shelf Life
- Store in a cool, dry place away from direct sunlight
- Ideal storage temperature: 15–18°C
- Do not refrigerate (causes chocolate to bloom)
- Best consumed within 8 weeks of delivery
- Once opened, store in an airtight container
📬 Questions?
If you have any questions about our ingredients, allergens, or food safety practices, please don't hesitate to reach out: