Returns & Refund Policy

Last updated: July 2026

At Hai Chocolate, we take great pride in the quality of our handcrafted chocolates. Your satisfaction is our priority. Please read our returns policy carefully.

🍫 Our Happiness Guarantee

If you are not completely happy with your order, please contact us within 14 days of receiving your items and we will do our best to make it right — whether that's a replacement, store credit, or a refund.

📦 Returns Eligibility

• Contact us within 14 days of delivery to request a return or refund
• Items must be unopened and in original packaging where possible
• If your order arrived damaged or incorrect, please send us a photo and we will resolve it immediately — no need to return the item
• Due to the perishable nature of our handmade chocolates, we are unable to accept returns on items that have been opened or partially consumed, unless faulty

🚫 Non-Returnable Items

• Opened food products (for hygiene and safety reasons)
• Custom or personalised orders (unless faulty or incorrect)
• Items purchased during final sale promotions (clearly marked)

💷 Refunds

• Approved refunds are processed to your original payment method
• Please allow 5–10 business days for the refund to appear
• Original shipping costs are non-refundable unless the return is due to our error

📬 How to Request a Return

1. Email us at haichocolate@yahoo.com with your order number
2. Describe the issue and attach a photo if the item is damaged
3. We will respond within 1 business day with next steps

⚖️ Your Statutory Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving it for a full refund, except for perishable goods as noted above.